Terms of Service
Welcome to TUNGVU ATELIER,
We are delighted to have you here. By accessing and using our website, you are entering a relationship built on trust, mutual respect, and elegance — the very values that define our brand.
Please take a moment to read the following terms and conditions carefully.
1. Overview
These Terms of Service govern your use of TUNGVU ATELIER’s website, including any content, functionality, and services offered.
By continuing to browse or place an order, you accept and agree to be bound by these terms.
We may update or revise these Terms from time to time. Continued use of the site after such changes implies your acceptance of the updated version.
2. Products & Services
All garments and accessories are crafted with exceptional care and attention to detail.
Please note that:
Product descriptions and imagery are provided as accurately as possible. However, slight variations may occur due to screen settings, lighting, or natural materials.
Availability is subject to change without notice, especially for limited-edition or made-to-order pieces.
We reserve the right to modify or discontinue any product at any time without prior notice.
3. Pricing & Payment
All prices are listed in United States Dollars (USD) and do not include shipping costs, taxes, or duties, unless stated otherwise.
We accept major international payment methods through our secure checkout system. By placing an order, you confirm that the payment information provided is valid and that you are authorized to use the chosen method.
4. Shipping & Delivery
We offer international shipping to selected countries.
Delivery timelines shown at checkout are estimates only and may vary depending on destination, courier performance, or customs procedures. TUNGVU ATELIER is not responsible for delays caused by third-party logistics or circumstances beyond our control.
Shipping costs and import duties (if applicable) will be calculated and displayed at checkout. These charges are the customer’s responsibility.
5. Returns & Exchanges
We want you to feel confident and satisfied with your order. If something isn’t quite right, we invite you to review our Exchange & Return Policy for eligibility and procedures.
Please note: Custom-made or altered pieces are non-returnable and non-refundable.
6. Intellectual Property
All content on this website, including but not limited to text, images, graphics, logos, and designs is the exclusive property of TUNGVU ATELIER.
Any unauthorized use, reproduction, or redistribution is strictly prohibited.
7. Limitation of Liability
While we strive for a seamless experience, we do not guarantee uninterrupted or error-free access to our website. TUNGVU ATELIER shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or any of our products.
8. Privacy & Data Protection
We value your privacy and are committed to protecting your personal information. All data collected through this website — including name, contact details, and order history — is used solely to fulfill orders, improve user experience, and communicate with you when necessary.
We do not sell or share your information with third parties for marketing purposes.
By using this website, you consent to the collection and use of your data as described above. If you have any questions or would like your data removed, please contact us directly.
9. Governing Law
These Terms of Service and any transactions conducted on this website shall be governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam, without regard to conflicts of law principles.
If you have any questions regarding these Terms, we are always here to assist:
Email: info@tungvuatelier.com
WhatsApp: (+84) 353 904 528
Thank you for being a part of our journey.
With love,